Escalation management

This dialog box is used define how long a document may remain in the possession of the particular user. You can also select a user to be informed in case the deadline is missed.

days/hours/min: Use these fields to enter a time limit in days, hours, and minutes.

Exclude weekends: When this option is enabled, the maximum duration of the workflow will take into account that Saturdays and Sundays are not regular business days. Weekends will be skipped to calculate the workflow duration.

When this option is cleared, Saturdays and Sundays are included in the calculation. All calendar days count for the calculation of the maximum workflow duration.

Report passed deadline to: You can select a user or group from the search field. ELO will offer suggestions as you type. Select the desired user or group. This user or group will be informed if a deadline is missed.

To cancel the selection, click the X icon next to the selected user or group.

OK: Click OK to confirm the maximum duration.

Cancel: Click Cancel to close the dialog box without setting a maximum duration.

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