Display errors in Internet Explorer

The ELO Web Client supports the current versions of all common browsers.

Problem: In Microsoft Internet Explorer, there may be some display errors when in Compatibility View mode.

Solution: Check whether Compatibility View is enabled and disable it.

Information: The following instructions refer to older versions of Microsoft Internet Explorer. Starting with version 11, the following configuration can no longer be made.

1. Open Microsoft Internet Explorer.

2. Press the F12 key to activate the developer tools.

A window with developer tools appears.

3. Click the Browser Mode menu name.

A drop-down menu appears.

5. Check the option Internet Explorer 10. Follow the same procedure for Internet Explorer 9.

6. Click the Document Mode menu name.

A drop-down menu appears.

7. Check the option Standards (Page default).

8. Click the Close button.

Result: Compatibility View is disabled.

Display errors in the intranet

Problem: Microsoft Internet Explorer activates Compatibility View by default when you access the ELO Web Client via an intranet connection. This may lead to display errors.

Solution: Change the Compatibility View settings.

1. Open Microsoft Internet Explorer.

2. Press the ALT key to show the menu bar.

3. Click Extras in the menu bar.

A drop-down menu appears.

4. Click the Compatibility View Settings option.

The Compatibility View Settings dialog box appears.

5. Remove the address of the ELO Web Client from the list of websites added to Compatibility View.

6. Uncheck the option Display intranet sites in Compatibility View.

7. Click the Close button.

Result: Compatibility View for intranet sites is deactivated by default.